Xovis passenger-tracking technology to be installed at Gold Coast Airport

Tracking technology provider Xovis has been contracted by Queensland Airports Limited (QAL) to install the latest passenger monitoring solutions at Gold Coast Airport, Australia. Xovis will install its 3D sensors and software solutions to measure waiting and processing times at the airport’s two security checkpoints and throughout the check-in area.

Neil Cowen, general manager of analytics, QAL, said, “Understanding how our passengers move through our terminal at Gold Coast Airport is essential to us. With the data that Xovis can provide, we can make key operational decisions in real time, as well as work with our broader stakeholders to offer a seamless travel experience for our passengers.”

Ceiling-mounted 3D sensors count and track passengers anonymously while sending data streams to the accompanying software, which measures KPIs such as queue lengths, waiting times and passenger throughput.

This real-time data enables the operations team to effectively identify bottlenecks and manage staffing levels. Xovis will deploy 71 3D sensors at the airport, each capable of covering an area up to 100m² (1,080ft²).

Beau Tydd, general manager – technology and innovation, QAL, said, “During an extensive testing phase, we set out to find a proven airport technology that would help us further improve our customer experience. Xovis 3D sensors can reach high sample rates in crowded places, where passengers are standing very close to each other.”

The automated queue detection technology ensures that the system only counts passengers that are standing in a particular queue and excludes passing passengers when measuring waiting and process times.

Andreas Fähndrich, managing director airports, Xovis, said, “Some of the world’s busiest airports trust in our solution for a broad range of airport sites. We have equipped check-in areas to help expedite procedures in airports such as Dubai and Paris. Check-in procedures are often tied to a service level agreement and we enable stakeholders to meet their obligation.”