MedAire Provides Solutions for Security Services Demand

MedAire is continuing to experience increased demand for security services, and the company reported almost half of its business and general aviation calls are now security-related cases.

According to MedAire, as risk ratings change and business travel continues to take passengers to areas now considered to be high risk, clients are seeking risk-mitigation services to keep passengers, aircraft, and co-workers safe. Customers are increasingly utilizing the company’s security services, including air travel safety briefings, airspace assessments, go or no-go decisions, and one-on-one consulting via MedAire’s around-the-clock access to aviation security specialists. MedAire has a dedicated aviation security team along with access to 2,300 regional and local security experts on a global scale.

MedAire has strengthened its focus on emotional support options for crew members as they respond to critical incidents and stress inherently related to their job. The company said the industry is highlighting the need to provide emotional support options and increased awareness by managers to provide the appropriate support. MedAire has also dedicated attention to technology and product development, including the ability to provide teleconsulting methods of communication for virtual doctor visits to address routine care issues. The company is developing the teleconsultation technology where it is legally allowed and MedAire said associated benefits include the convenience of rapid response and money and time saved for operators. MedAire receives more than 600 calls daily for inflight, ground, security, and crew-health-related inquiries.

Separately, Aerosafety, a company partnered with MedAire, noted the importance of its relationship with EAM, which is launching a new line of escape slides for the A319, A320, and A321. AeroSafety is one of the eight EAM worldwide repair stations and covers the Latin American market. According to Aerosafety, Airbus previously had one global supplier of escape slides, but now EAM has entered the market. EAM’s slides incorporate new technology and have been certified under new legislation as an Airbus supplier. Aerosafety said EAM has also signed an agreement with Lufthansa Technik as well as other refurbishment contracts with additional airlines around the world.