Turning Daily Feedback into a Better Passenger Experience at Heathrow Airport

Heathrow needed a feedback solution to monitor passenger satisfaction and surpass passenger service expectations

“We needed a quick and simple method to understand our passengers’ feedback on a day-to-day basis, allowing us to understand their perception of the security process with a voluntary process, and building a clear picture over time of changing trends in passenger feedback.”

- Head of Operative Systems , Heathrow Airport

Learn how HappyOrNot has helped Heathrow Airport to:

-Monitor feedback in real time across multiple passenger touchpoints

-Create a new kind of positive interaction between staff and passengers

-Show passengers that their opinions are valued