World's largest airport operator makes 50 million passengers happier

For Aena, world’s largest airport operator, the passenger experience is everything. That's why they turned to HappyOrNot to collect real-time feedback from passengers and optimize their airport services.

With over 50 million passenger feedbacks collected to date, Aena has been able to streamline their operations and make a tangible impact on the passenger experience. AENA has integrated HappyOrNot as a key performance indicator (KPI) into its management systems. Check out the full success story!

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Åkerlundinkatu 11, 33100 Tampere, Finland

HappyOrNot Ltd.

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Turning Daily Feedback into a Better Passenger Experience at Heathrow Airport

Heathrow needed a feedback solution to monitor passenger satisfaction and surpass passenger service expectations

“We needed a quick and simple method to understand our passengers’ feedback on a day-to-day basis, allowing us to understand their perception of the security process with a voluntary process, and building a clear picture over time of changing trends in passenger feedback.” - Head of Operative Systems , Heathrow Airport Learn how HappyOrNot has helped Heathrow Airport to...

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Products associated

customer satisfaction software

Smiley Digital™

countertop customer feedback device

Smiley Terminal™

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